Investor Charter

Money Bells Global Research Services Pvt. Ltd., as a SEBI-registered Research Analyst (Reg No. INH100009901), transacts business in the following professional capacities:

Research Reports: Publish detailed, objective research reports based on rigorous research activities, quantitative modeling, and structural technical indices.

Independent & Unbiased Analysis: Provide an independent, unbiased view on domestic and global securities.

Transparent Disclosures: Offer unbiased recommendations with explicit and upfront disclosures of financial interests, holding periods, and organizational dependencies.

Public Information Research: Provide analytical research reports based strictly on the analysis of publicly available information, verifiable corporate actions, and known market observations.

Annual Audits: Conduct strict annual compliance and operational audits as mandated by SEBI and RAASB guidelines to ensure transparency.

Advertisement Compliance: Ensure all public communications, marketing campaigns, and notifications adhere strictly to the Advertisement Code for Research Analysts.

* Interaction Records: Maintain secure and detailed records of all client interactions, including communication history with prospective clients, prior to onboarding.

We deliver compliance-driven services structured to prioritize the safety and interests of our retail and institutional clients:

Onboarding & Terms: Smooth onboarding of clients with direct sharing and explaining of comprehensive Terms & Conditions and Service Agreements.

Completing KYC: Mandatory completion of Know Your Customer (KYC) procedures for all fee-paying clients prior to activation of services.

Material Disclosures: Transparent sharing of all material information to enable clients to make informed, data-backed financial decisions.

AI Disclosures: Upfront disclosure regarding the extent of use of Artificial Intelligence (AI) and machine learning models in our research and signal advisory services.

Conflict Mitigation: Full disclosure of any conflicts of interest in distributing third-party research or conflicts between the research and other financial activities of the RA.

Non-Discriminatory Distribution: Uniform and simultaneous distribution of research reports and signal alerts to all registered clients without arbitrary discrimination.

Confidentiality: Maintenance of absolute confidentiality of research analyses and recommendations until they are officially released to the public.

Data Privacy: Strict compliance with data privacy policies and respect for personal client data security.

Service Timelines: Upfront disclosure of service timelines with an assurance of absolute adherence.

High-Risk Guidance: Clear, prominent guidance, risk metrics, and cautions for complex or high-risk financial products.

Honest Treatment: Honest, objective, and integrity-driven treatment of all clients across low and high tiers.

* Information Protection: Protection of all client information from third-party exposure except for statutory legal obligations or with explicit client consent.

In case of any complaint or grievance, investors have access to a structured, transparent, and multi-tier grievance resolution pathway: 1. Direct Desk Resolution: Register your complaint directly with the Money Bells internal desk. We assure that your grievance will be addressed and resolved within a maximum of 21 calendar days. 2. SCORES Portal: If the complaint remains unresolved, you can escalate it to the SEBI SCORES 2.0 portal (https://scores.sebi.gov.in):

*First Level:* Review by the recognized Research Analyst Administration and Supervisory Body (RAASB).

*Second Level:* Direct review by the Securities and Exchange Board of India (SEBI).

3. Smart ODR Portal: Alternatively, clients can opt for online conciliation/arbitration through the Smart ODR platform (https://smartodr.in) for quick dispute resolution. 4. Physical SEBI Complaints: For physical complaints, investors can contact:

*Office of Investor Assistance and Education*,

*Securities and Exchange Board of India*,

*SEBI Bhavan, Plot No. C4-A, G Block*,

* *Bandra-Kurla Complex, Bandra (E), Mumbai – 400051*.

SEBI regulations protect investor interests through an extensive framework of statutory rights:

Right to Privacy: Right to complete privacy and absolute confidentiality of personal and transactional information.

Right to Fair Treatment: Right to transparent advisory practices, non-discriminatory treatment, and fair pricing mechanisms.

Right to Information: Right to receive adequate information and continuing disclosures regarding research methodologies and risk parameters.

Right to True Ads: Right to fair, true, and non-deceptive advertisements free from exaggerated claims.

Right to Awareness: Right to full awareness of service parameters, SLAs, and turnaround times before signing agreements.

Right to be Heard: Right to be heard and to receive a satisfactory and timely grievance redressal resolution.

Right to Exit: Right to exit research services or subscriptions at any time as per mutually agreed terms and proportionate refund clauses.

Right to Guidance: Right to receive clear guidance, caution warnings, and detailed information for complex or high-risk investment products.

Right to Accessible Services: Right to accessible services designed for vulnerable or differently-abled consumers.

Right to Feedback: Right to provide feedback, reviews, and suggestions on services rendered.

* Right against Coercion: Right to protection against coercive, unfair, or one-sided contract clauses in service agreements.

To protect your capital and ensure compliance, investors are expected to adhere to the following guidelines:

Deal with Registered RAs: Always deal exclusively with SEBI-registered Research Analysts holding valid, active registration certificates.

Verify Registration: Check the Research Analyst's SEBI registration number on the official SEBI website before onboarding.

Review Disclosures: Carefully review all disclosures, risk factors, and financial interests mentioned in the research reports before investing.

Banking Channels Only: Pay service fees exclusively through traceable banking channels (retain all bank receipts). You can optionally use the Centralized Fee Collection Mechanism (CeFCoM) managed by recognized stock exchanges.

Refer to Research: Refer to the RA's official research recommendations and written justifications before acting on trades.

Clear Doubts: Ask questions, verify research methodologies, and clear all doubts before executing any recommendations.

Understand High-Risk Products: Seek clear clarifications regarding drawdowns and risk metrics associated with complex or high-risk advisory tiers.

Stop Services Anytime: Remember that you have the right to stop availing the RA's services at any time as per the agreed service contract terms.

Provide Feedback: Exercise your right to provide periodic feedback to help improve the research ecosystem.

* Report Assured Returns: Immediately report to SEBI if any representative or Research Analyst offers assured, guaranteed, or fixed returns.

To safeguard against fraud, investors must strictly avoid the following actions:

Do Not Provide Trading Funds: Never provide investment funds directly to the Research Analyst. RAs are strictly prohibited from managing portfolios or executing transactions on behalf of clients.

Do Not Fall for Rumors: Do not fall prey to luring advertisements, speculative social media rumors, tips, or unverified market chats.

Do Not Get Attracted to Gifts: Do not get attracted to high discounts, incentives, premium gifts, or profit-sharing offers by representatives.

* Do Not Share Credentials: DO NOT SHARE YOUR TRADING OR DEMAT ACCOUNT LOGIN CREDENTIALS, PASSWORDS, PINs, OR OTPs WITH THE RESEARCH ANALYST OR ANY OF ITS REPRESENTATIVES. Keeping execution credentials strictly confidential is the sole responsibility of the investor.